Refund and Cancellation Policy
Effective Date: August 25, 2026
2Feet In is committed to providing families with clear expectations around purchases, scheduling, cancellations, and refunds.
Because our services involve reserved time, preparation, personalized review, and advisory work, most service purchases are non-refundable once purchased. When a scheduling conflict occurs, the primary remedy is rescheduling.
Family Game Plan
The Family Game Plan includes personalized preparation, a scheduled advisory session, development of a written Family Game Plan, and a follow-up review.
Because preparation and scheduling capacity are reserved once the Family Game Plan is purchased:
Family Game Plan purchases are non-refundable.
Families may reschedule the Family Game Plan Session with at least 24 hours' notice.
Requests made with less than 24 hours' notice may be treated as a late cancellation.
Once preparation has begun, the service remains non-refundable even if the session has not yet occurred.
Once the Family Game Plan Session has occurred, the purchase is considered fully active and non-refundable.
If 2Feet In must cancel the engagement and is unable to reasonably reschedule or complete the service, the family will receive an appropriate refund for any portion of the service not provided.
Rescheduling Family Game Plan Sessions
Families may reschedule a Family Game Plan Session with at least 24 hours' notice.
The rescheduled session should be completed within a reasonable period based on available appointment times.
2Feet In understands that emergencies occur and may make reasonable exceptions at its discretion.
Repeated rescheduling may require the family to select from the next available appointment dates.
Game Plan Review Sessions
The Game Plan Review is included as part of the Family Game Plan service.
Families should provide at least 24 hours' notice if they need to reschedule.
Repeated missed or cancelled review sessions may result in the review portion of the service being considered fulfilled unless otherwise agreed by 2Feet In.
The unused review portion does not create eligibility for a partial refund.
Milestone Support
Milestone Support sessions provide focused advisory support around a specific decision, transition, visit, recruiting development, or other defined need.
For individual Milestone Support sessions:
Purchases are non-refundable.
Sessions may be rescheduled with at least 24 hours' notice.
Cancellations within 24 hours may be considered used.
Completed sessions are non-refundable.
For Milestone Support packages:
Package purchases are non-refundable.
Sessions may be rescheduled with at least 24 hours' notice.
Sessions must be used within the applicable package period unless otherwise agreed.
Unused sessions that expire do not qualify for a refund.
Guided Partnership
Guided Partnership is an ongoing advisory service.
Unless otherwise stated at the time of enrollment:
Guided Partnership begins with an initial three-month commitment.
Payments made during the initial commitment are non-refundable.
Families may choose not to continue after the initial commitment.
Cancellation requests must be submitted before the next scheduled billing date.
Cancellation does not create a refund for any billing period that has already begun.
Where a Founding Family or other protected rate applies, cancellation or interruption of service may result in loss of that protected rate.
Digital Products and Downloadable Resources
Digital products may include guides, worksheets, trackers, playbooks, templates, frameworks, and other downloadable resources.
Digital product purchases are final and non-refundable once access or delivery has occurred.
A refund may be considered only when:
A customer is charged more than once for the same product
The purchased product cannot be delivered and 2Feet In is unable to resolve the issue
A technical error results in an incorrect charge
A change of mind after purchase or delivery does not qualify for a refund.
Late Cancellations
A late cancellation occurs when a family cancels or requests to reschedule less than 24 hours before a scheduled session.
Because that time has been reserved and may not be available to another family:
The session may be considered used
The payment remains non-refundable
Any opportunity to reschedule will be at the discretion of 2Feet In
No-Shows
A session is considered a no-show when a family does not attend a scheduled appointment and has not provided advance notice.
No-show sessions are:
Non-refundable
Generally considered used
Eligible for rescheduling only at the discretion of 2Feet In
Late Arrivals
If a family arrives late to a scheduled session, the session may still end at the originally scheduled time.
Late arrival does not automatically extend the appointment or qualify the family for a refund, credit, or additional session time.
If 2Feet In is responsible for a significant delay, reasonable efforts will be made to provide the full service time or reschedule the affected portion.
2Feet In Cancellations
If 2Feet In must cancel a scheduled session, we will make reasonable efforts to reschedule it promptly.
If the service cannot reasonably be rescheduled or completed, 2Feet In may provide:
A refund for the unprovided portion of the service, or
Another mutually agreed resolution
Families will not lose purchased service time when 2Feet In is responsible for the cancellation.
Exceptional Circumstances
2Feet In recognizes that significant emergencies and unexpected circumstances can occur.
Reasonable exceptions may be made on a case-by-case basis at the discretion of 2Feet In.
An exception made in one situation does not establish a continuing obligation to make the same exception in future situations.
Refund Processing
When a refund is approved under this policy, it will generally be returned to the original payment method.
Processing times may vary depending on Stripe, the issuing bank, or other payment provider.
2Feet In does not control the length of time required for a financial institution to post an approved refund.
How to Request a Reschedule or Cancellation
Requests should be submitted as soon as possible and should include:
Purchaser name
Service purchased
Scheduled session date
Brief explanation of the request
Requests may be sent to:
2Feet In
Football Family Advisory
Email: CoachLob@2FeetInConsulting.com
Changes to This Policy
2Feet In may update this Refund and Cancellation Policy as its services, products, or business practices evolve.
The effective date shown at the top of this page reflects the most recent version.